What our Customers say...


Excellent job to Josh and your entire staff, very nice group to work with in a stressful time. Keep up the great work. 

I am very thankful to the team that took care of our flooded basement. They were all very courteous and understanding of our situation. 

They completed the job and I was extremely happy with the results. 

I don't believe in giving the highest remarks but they deserve it. SERVPRO has excellent service, staff, and were super friendly and accommodating. They made our tragic experience much easier to deal with. 

No recommendations, a very good company to work with.

Josh was so friendly and professional! 

Amber was my main girl and her team of three young ladies were very nice and understanding of what happened to us. Their cleaning was outstanding!! They were respectful of our belongings and life items.

We were pleased that SERVPRO came the next morning to cover the roof.

Thank you for the wonderful and professional job that Josh and his crew did at my house. Josh represents the company well. 

Thank you SERVPRO for taking care of Jeff & Nicole's family by getting right on this! We really appreciate your professionalism. 

Exceptional job! So easy and friendly to work with. They honestly made the nightmare that we had at our house so much easier to deal with. Thank you! 

Cody, Don, and Mack are all customer service experts! 

Thank you so much for the carpet cleaning!  It looks and smells great! 

All who were here were very focused and efficient. They work very hard. They were respectful of our home. 

I could not be more impressed with the results! Your technician was fantastic and the all-around service was great. Thank you. 

Very nice and knowledgeable crew.

Very pleased! Dylan did a great job of taking the lead on an unfortunate incident.

Thank you! Great People! Got here so fast!

Getting help in the timely fashion necessary to prevent serious issues when the damage affects so many is near impossible. We caught the issue hours before others and still hadn't heard from local places we called before Dan said he was venturing southward. While we gathered enough affected friends to keep them busy, they took on even more as I'm sure it is so very hard to deny people that need help and ask when they see you. They have worked tirelessly and watching Dan orchestrate everything in so many sites so seamlessly and in such an organized manner has been amazing. We've lost many items and 2 vehicles, but never our patience when we had such a great team on our side.

Can’t say enough about the job that SERVPRO of Gaylord & Cheboygan have done. Professional, fast and the team behind Doug has gone above and beyond. 

We never saw the damage to our home, but Shawn couldn't have been more helpful long distance. She kept us up to date with many calls, texts, and pictures. She was very professional yet empathetic. We couldn't have had a better Project Manager. I highly recommend her. 

Very professional with great service! They were clean and organized.

Our company has had continued quick response from SERVPRO for our COVID-19 cleanings. Your Gaylord & Cheboygan team have been great to work with. 

I was very impressed with the entire experience. All of the employees from SERVPRO were great. They were courteous, clean, and professional.

The lady who performed the work at our Kingsley office did a great job, not only in completing the expected work, but also in wiping down EVERY surface. We were impressed. 

Good professional job!

Whoever tarped was excellent and did a great job explaining. The technician on the job was the highlight of it all. They did a great job and left me impressed. 

Working with Shawn from your Gaylord office was helpful respectful and efficient to what our job entailed. All question were answered and bill was explained The guys who came to the house were clean and very helpful in explaining the process that would happen over a period of time. Did not leave a mess laid plastic down and cleaned up after themselves after every trip. Thank you for making this disaster seamless and short term. Would recommend the company anytime. Thanks again and good job team!

We recently used SERVPRO a few months ago for water restoration damage.  We were blessed to be given Amber for our project manager.  Amber did an amazing job...Amber who was extremely communicative and polite, always kept me up to date and with any changes.  The job was done with professionalism and items returned exactly on time, per our conversations.  I will highly recommend Amber for a project manager from SERVPRO to anyone.  Thank you for making the chaos less stressful.

I was impressed with the customer service and the front desk handing it off to the project manager Josh, to quickly perform the immediate services to handle the water restoration. 

I am remiss in not posting sooner but on Dec. 28 th 2017 walked into a flooded mess these guys were on it from the start, can not say enough about how much damage they stopped from happening would recommend to anyone!

Continue doing a great job!  They kept me informed by calling first to say they were coming, very important during an emergency.  I  can't thank the Gaylord SERVPRO and crew enough.  They were professional, got here within reason and did a great job.  Thank you to the crew who made a stressful night less stressful!!!

One of our clients suffered a water damage in their home due to an ice dam.  Here is what our customer had to say about the process. 

"During a physical inspection, Tim demonstrated widespread knowledge about the damages as well as repairs.  After paperwork, Tim pulled together a wonderful team of caring individuals who were a reflection of the care he had for my home!  Everyone, from contractors to the SERVPRO support staff were corteous and showed respect for my home during their work!  I appreciate SERVPRO and the services your company provides!  I especially appreciate Tim and his ability to execute to the satisfaction and beyond of me the client.  I appreciate deeply having access to such services in Northern Michigan, which means a huge THUMBS UP and loads of gratitude to the parent company, its franchisees and all the employees and service providers!"

Thank you for all of your help with our sewage loss.  Your crew, Dan, Josh and Jimmy did a fantastic job!  The plumbers had to come out this week and they were impressed with the job you guys did!  Again, thank you!

Our insured's raved about Amber and the rest of your crew for doing such a god job for them on their water loss.  They really appreciate the great communication from them and could not say enough great things about SERVPRO.  Thank you for the great service.  I never have to worry about a claim when you guys are on it.

On Dec. 28th, 2017 I walked into a flooded mess and these guys were on it from the start, can not say enough about how much damage they stopped from happening would recommend to anyone!

Hello All-

I just wanted to take a quick minute to thank everyone who helped us at the Holiday Inn Express in SSM. Your work is SO appreciated (and I'm sure it is often under-recognized...) Thank you all again!


SERVPRO-  As I make this final payment, it reminds me of the compassion there still is in this world. Thank you for all your support during my loss as well as your patience over the last months. Your work is so very important and appreciated. 

Thank you again 

They were absolutely fantastic!!  If I were younger, I'd apply for a job and be proud to be a part of a great team!

Very pleased with the service and with the team members. Work was done well & follow up phone calls were much appreciated. Good job and thank you!

Please see of that this email is shared with the senior management of SERVPRO, Gaylord Mi.

SERVPRO recently completed a restoration at my cottage in Gaylord Mi,  I would like to complement your team; primarily the project manager Tim Lawes.  As you know damage to your home is always a very difficult and  personal matter but Tim made the project  much less stressful in helping us to understand the  plan, the process and provided great comfort and assurances. throughout the project.

Tim delivered 110%  in results; always made himself available for questions, and did everything in a very confident and professional manner. The final project greatly exceeded my expectations.  All on budget, quality and timetable.

I would not hesitate at all to use your service again nor recommend SERVPRO to friends and neighbors.

Thank you again for such great service.

Everyone was very helpful and respected my property. Shawn was courteous and very helpful. 

Overall great experience with SERVPRO -  subcontractors not so much. Dan was awesome to work with, took care of everything when I asked & all the other things without asking. You were quick to stop further damage - not so quick to put the kitchen back together. But we made it ;) thanks again Dan!

We are very happy with the services performed while we were away & the crew was excellent in how they prepped the areas to avoid a mess. 

Thank you very much for the work, I certainly would recommend SERVPRO to anyone needing help after a fire. 

Everyone did a fantastic job. It was greatly appreciated. 

Top service, friendly, courteous staff.

I'm writing to you tell you what an awesome job your company did with the property damage situation here at Aspen. The professionalism was outstanding. The resident, her family and my self were very impressed by the organization, the quality of work and friendliness of the staff. They really made the situation much easier to deal with and exceeded our expectations. We will definitely use SERVPRO again in the future if a situation arises. I will also recommend you and your team to others. Thank you for all of your help in this matter.

My experience with your company has been very satisfactory.  The young men that have been to the house have been very pleasant.  Andy was there again today and took the time to explain the sanitizing spray, etc. I still have a few spots in the carpet that beeped but he was pleased with the progress.  This is a forced clean up on my part and you can imagine the "stuff" after living there for over 36 years :( 

Paul was very professional and did a good job cleaning our carpets. He is a valued asset to SERVPRO and does a good job representing the company. 

Dear Doug, I want you to know what a pleasure Jim was! He always cleaned up the mess and Jim did a fabulous job for me. I will call upon SERVPRO again for sending me such a diligent and talented person as Jim. Thank you!

Dan was very professional and helpful during this process!!

Tim, thanks for the quick response. Andy and Zack were very professional!

SERVPRO, we would like you to know we were very pleased with one of your workers, Shawn. He was very helpful and kind and answered a lot of our questions. Give him a special thanks for us. 

I used SERVPRO of Gaylord & Cheboygan 8-10 years ago, and again this year. Thank you for everything!



Our insurance company, Auto Owners, contacted SERVPRO immediately. I have been beyond happy with the services that have been provided.  Doug was on site immediately and handled it as if it were his own home. Shawn has also been there from the beginning keeping me informed every step of the way. The constant  updates your company has provided is very impressing.  When I call, someone either answers the phone or they return my call immediately. 



I am a business owner of 34 years, I wanted to let Cody and Andy know how friendly and professional they were! 

SERVPRO of Gaylord & Cheboygan is the best around! Awesome people. I would recommend to anyone!

Very hard workers! Very polite & courteous.

Am happy with your services.  I would not want to be one of your cleaning specialist that is for sure.  House looks and smells great. 

 Amber has been very easy to contact and has kept me in the loop.  For a new person in that job she is going to do well for you.



Doug, In late September I had a significant flood in the lower level of my home.  I just wanted to let you know Dan and his team did an outstanding job helping me get my home back in order.  The service was exceptional. The attention to detail appreciated.  

Thank you for having a great team! 


We are so pleased with the work. It was done quickly and neatly. The work ethic demonstrated by the team was exceptional. If we ever need any kind of cleaning service again, we will call SERVPRO. It made our fire loss much easier to bear. Thanks so very much!

Very friendly & attentive to our needs!

Our insurance company, Auto Owners, contacted SERVPRO immediately. I have been beyond happy with the services that have been provided. Doug was on site immediately and handled it as if it were his own home. 

Shawn has also been there from the beginning keeping me informed every step of the way. The constant updates your company has provided is very impressing. When I call, someone answers the phone or they return my call immediately.

We have had our vacation homes in Boyne City area for more than 35 years. We have built two homes and we have worked with many contractors over the years. Your company has been the most impressive all around.

SERVPRO did a fantastic job! Everyone was super nice and easy to work with.

I am so glad I have people I can trust to care for my disasters.

Keep up the prompt communication & follow through!

SERVPRO was super clean and made my business like it never happened!!

SERVPRO handled all of our needs, from carpet and upholstery cleaning to dealing with a flood. All of the staff is courteous and very professional. They are easy to work with and we will use them in the future.

I would recommend SERVPRO to anyone! 

We would like you to know we were very pleased with one of your workers, Shawn he was very helpful and kind. Also answered a lot of our questions.

Better than I could have dreamed! Everything is so clean. Better than before it happened.

We could not be more pleased, SERVPRO made a bad experience as well as it could be. Words cannot express how pleased we were with the entire process; the professionalism of the contractors, the quality of work, the understanding of our situation, the speed with which the work was completed. We were so pleased that we didn't really have to do anything at all.

The SERVPRO people were very friendly and went beyond their responsibilities to assist us in different areas. Shawn Lupton was outstanding.

Everyone who did repair work were great! Roofers, porch and garage repair, etc. Tim especially was the best.

My compliments to you and your staff, Bobby and Doug were fantastic.

I would like to thank a couple of your employees for outstanding customer service. We had a flooded furnace room and called about 6:30 pm and David called us and said he would be there in about an hour. He was courteous and helpful. I told him we were sorry to disrupt his evening and he said he was glad to help. Our project manager came to check on the project and offered some good suggestions. Special thanks to the crew for doing a great job in resolving our major crisis.

Your project managers are on top of every detail and made the process so easy and so nice!

Your project manager did an excellent job for me since I was 15 hours from the site. His responses were quick ad very professional.

Jim, Thanks again for everything! Please feel free to use us as a reference!


You and your team did an excellent job of ridding our home of mold. Thank you for making a bad situation sooooooo much easier! We enjoyed getting to know you and think of you as a friend.